Refund Policy

At IST11, we strive to provide the best customer experience. If you are not satisfied with our services, we offer a refund policy as follows:

Cancellation and Refund

If you wish to cancel your booking and request a refund, please follow the steps below:

1. Contact our customer support team at least 24 hours before your scheduled transfer.
2. Provide your booking details and reason for cancellation.
3. Our team will review your request and process the refund accordingly.
4. Please allow up to 7 business days for the refund to be credited back to your original payment method.

Exceptions

Please note that certain conditions may apply to the refund policy:

• No refund will be provided for cancellations made less than 24 hours before the scheduled transfer.
• No refund will be provided for no-shows or missed transfers.
• In case of flight delays or other unforeseen circumstances, please contact our customer support team for assistance.

Contact Us

If you have any questions or concerns about our refund policy, please contact us:

• Email: info@ist11.com
• Phone: +90 530 925 01 64