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Frequently Asked Questions

What services do you offer?

We offer transportation service for private airport transfers, group tour trips and custom location & destination services. Our services are available 24/7.

How can I book a transfer?

You can book a transfer by filling out the booking form on our website. You can also contact us via phone or email to book a transfer.

How can I pay for the transfer?

You can pay for the transfer in cash or by credit card during the transfer. We accept all major credit cards and currencies.

How can I cancel my booking?

You can cancel your booking by contacting us via phone or email. Please note that cancellations made less than 24 hours before the transfer will be subject to a cancellation fee.

Do you offer child seats?

Yes, we offer child seats for children of all ages. Please let us know in advance if you require a child seat.

Do you offer custom tours?

Yes, we offer custom tours to popular destinations in Istanbul and Turkey. Please contact us for more information on custom tours.

Do you offer transfers to other cities in Turkey?

Yes, we offer transfers to other cities in Turkey. Please contact us for more information on transfers to other cities.

Do you offer group transfers?

Yes, we offer group transfers for up to 10 people. Please contact us for more information on group transfers.

Do you offer discounts for multiple bookings?

Yes, we offer discounts for multiple bookings. Please contact us for more information on discounts for multiple bookings.

Do you offer 24/7 customer support?

Yes, we offer 24/7 customer support via phone and email. Please contact us for any questions or assistance.

Do you offer refunds for cancellations?

Yes, we offer refunds for cancellations made more than 24 hours before the transfer. Please contact us for more information on refunds for cancellations.

Is there a waiting time at the airport for airport transfers?

Yes, there is a waiting time of 60 minutes at the airport for airport transfers. Please contact us for more information on waiting time at the airport.

Do you offer meet and greet services at the airport?

Yes, we offer meet and greet services at the airport for airport transfers. Our driver will meet you at the airport with a sign.

Do you offer luggage assistance?

Our chauffeurs at IST11 are proficient in Turkish, ensuring smooth communication and a comfortable experience for our local passengers. While some of our chauffeurs also possess advanced English language skills, we understand that language preferences may vary. Therefore, we have chauffeurs who have basic English knowledge to effectively communicate with you.

Do you offer free Wi-Fi in your vehicles?

Yes, we offer free Wi-Fi in our vehicles for your convenience. Please let us know in advance if you require Wi-Fi in your vehicle.

Do you offer refreshments in your vehicles?

Yes, we offer refreshments in our vehicles for your convenience. Please let us know in advance if you require refreshments in your vehicle.

Do you offer pet-friendly transfers?

Yes, we offer pet-friendly transfers for your convenience. Please let us know in advance if you require a pet-friendly transfer.

Do you offer wheelchair-accessible vehicles?

Yes, we offer wheelchair-accessible vehicles for your convenience. Please let us know in advance if you require a wheelchair-accessible vehicle.

Are your drivers licensed and professional?

Yes, our drivers are licensed and professional. They are experienced in providing high-quality service to our customers.

Can i request additional stops during the transfer?

Yes, you can request additional stops during the transfer. Please let us know in advance if you require additional stops.

Do you offer tours to popular destinations in Istanbul?

Yes, we offer tours to popular destinations in Istanbul such as Hagia Sophia, Blue Mosque, Topkapi Palace, Grand Bazaar, and more. Please contact us for more information on tours to popular destinations in Istanbul.

Do you offer tours to popular destinations in Turkey?

Yes, we offer tours to popular destinations in Turkey such as Cappadocia, Pamukkale, Ephesus, and more. Please contact us for more information on tours to popular destinations in Turkey.

Is smoking allowed in your vehicles?

No, smoking is not allowed in our vehicles. We strive to provide a clean and comfortable environment for all our passengers.

Do you offer transfers to and from cruise ports?

Yes, we offer transfers to and from cruise ports in Istanbul. Please contact us for more information on transfers to and from cruise ports.

Do you offer transfers to and from hotels in Istanbul?

Yes, we offer transfers to and from hotels in Istanbul. Please contact us for more information on transfers to and from hotels in Istanbul.

Do you offer transfers to and from airports in Istanbul?

Yes, we offer transfers to and from airports in Istanbul. Please contact us for more information on transfers to and from airports in Istanbul.

Do you offer transfers to and from train stations in Istanbul?

Yes, we offer transfers to and from train stations in Istanbul. Please contact us for more information on transfers to and from train stations in Istanbul.

Do you offer transfers to and from bus stations in Istanbul?

Yes, we offer transfers to and from bus stations in Istanbul. Please contact us for more information on transfers to and from bus stations in Istanbul.

Do you offer transfers to and from popular destinations in Istanbul?

Yes, we offer transfers to and from popular destinations in Istanbul such as Hagia Sophia, Blue Mosque, Topkapi Palace, Grand Bazaar, and more. Please contact us for more information on transfers to and from popular destinations in Istanbul.

Do you offer transfers to and from popular destinations in Turkey?

Yes, we offer transfers to and from popular destinations in Turkey such as Cappadocia, Pamukkale, Ephesus, and more. Please contact us for more information on transfers to and from popular destinations in Turkey.

Do you offer transfers to and from popular destinations in Europe?

No, we do not offer transfers to and from popular destinations in Europe. Our services are limited to Turkey.

Can i modify my booking after it has been confirmed?

Yes, you can modify your booking after it has been confirmed. Please contact us for any changes to your booking.

Can you provide a receipt for my booking?

Yes, we can provide a receipt for your booking. Please contact us for a receipt for your booking.

Can i make advanced payment for my booking?

Yes, you can make advanced payment for your booking. Please contact us for more information on advanced payment for your booking.

Do you offer discounts for return bookings?

Yes, we offer discounts for return bookings. Return bookings on our booking feature will automatically apply the discount.

Do you offer discounts for group bookings?

Yes, we offer discounts for group bookings. Please contact us for more information on discounts for group bookings.

Do you offer discounts for multiple bookings?

Yes, we offer discounts for multiple bookings. Please contact us for more information on discounts for multiple bookings.

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Do you have any question?

Feel free to contact us!

If you have any questions about our services, you can contact us via our Whatsapp Business Channel or Email We are available 24/7 for your questions. You can also visit our FAQs Page for frequently asked questions.