Frequently asked questions
Everything you need to know about booking and travelling with IST11.
What services do you offer?
Private transfers from and to Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), rides between any two addresses in Istanbul, group trips and, on request, tours and transfers to other cities in Turkey. We operate 24/7.
How do I book a transfer?
Use the booking form on our website: enter your pickup and drop-off, choose a vehicle at a fixed price and add your details. It takes about a minute. You can also book by WhatsApp, phone or email.
Is the price fixed?
Yes. You see the price for each vehicle before you book, and that is the price you pay. It is per vehicle, not per person, so it doesn’t change with the number of passengers, the traffic or the route the driver takes.
How can I pay?
You can pay online by card when you book (secure payment with iyzico), or pay the driver at the end of the trip in cash or by credit card. We accept EUR, TRY, USD, GBP and other major currencies, and the driver gives you a receipt. Companies can pay by monthly invoice.
Where will I meet the driver at the airport?
Our welcome team meets you at a fixed meeting point in the arrivals hall: the Q7 sign at Istanbul Airport (IST) and the TÜRSAB meeting area at Sabiha Gökçen (SAW). Before you arrive, we send you all the details, including a short video showing the way, and our team then takes you to your driver.
How long will the driver wait for me?
Up to 90 minutes after landing at no extra charge, so you have time for passport control and baggage claim. Longer waiting can be arranged for a fee.
What happens if my flight is delayed?
Add your flight number when you book. We follow your flight and move the pickup time if it is delayed, at no extra charge.
Can I cancel or change my booking?
Yes. Cancellations made at least 24 hours before the pickup are free. To change a booking, contact us; to cancel, use the link in your confirmation email or contact us. See our refund policy for details.
How many passengers and suitcases fit in a vehicle?
Luxury minivan: 6 passengers and 4 suitcases. Standard minivan: 8 passengers and 6 suitcases. Economy minibus: 16 passengers and 8 suitcases. If in doubt, choose the larger vehicle or ask us.
Do you provide child seats?
Yes, we have child seats for children of all ages. Please mention it in the notes when you book so we can prepare the right seat.
Can I add a stop on the way?
Yes. Let us know in advance in the booking notes or by WhatsApp, for example a stop to pick up a friend or do some shopping.
Can I travel with my pet?
Yes, pets are welcome. Please tell us when you book.
Do the drivers speak English?
All our drivers speak Turkish; some speak good English and others basic English. Our team is always reachable on WhatsApp if you need help.
Is there Wi-Fi in the vehicles?
Free Wi-Fi is available in our luxury and standard minivans, and every vehicle has free water on board.
Is smoking allowed?
No, smoking is not allowed in our vehicles.
Do you offer transfers to other cities or tours?
Yes. We drive to other cities in Turkey and offer tours in Istanbul, for example to Hagia Sophia, the Blue Mosque, Topkapı Palace and the Grand Bazaar. Contact us for a quote.
Do you offer discounts for groups or regular trips?
Yes, for group bookings and regular customers. Contact us with your plans.
Is a return trip cheaper?
Yes. Book the return in the same booking and both rides are 10% cheaper. You see the price for both rides before you book.
Can I get a receipt?
Yes. The driver gives you a receipt, and your confirmation email includes a PDF with all booking details.
Landing soon? Your driver can be waiting.
Book online in a minute and see your fixed price straight away.